Kulula Airlines is based in South Africa providing low-cost air services since 2001. It serves 6 destinations across South Africa with a fleet of 11 aircraft. The parent company of Kulula Airlines is Comair which franchises for British Airways. Kulula Airline Code is MN (IATA) and CAW (ICAO).

Kulula Airlines operates all its domestic and international flights from its bases at O. R. Tambo International Airport and Lanseria International Airport. Both the airports are near Johannesburg. The other main focus cities of the airlines are Cape Town International Airport and King Shaka International Airport.

The airline has defined a set of rules with respect to the weight and size of the check-in and cabin baggage. All passengers need to follow the guidelines set by the Kulula Airline Baggage Policy for their own convenience.

Check-in Baggage

Kulula Airlines baggage policy entitles each passenger to carry 20 kg of weight per bag. The number of free baggage that can be checked in is clearly mentioned on the ticket as it may vary according to the flight.

The Kulula Airlines check-in baggage size should be limited to 75X43X90 cm in total. Any baggage which exceeds the specified limits can be carried only at an additional charge. The baggage between 20 to 32 kgs will be moved to the heavy bag with a fee of R330.

Cabin Baggage

Kulula Airlines baggage weight limit for cabin baggage is 7 kg with an allowance for a handbag or a laptop bag.

Kulula Airlines baggage size limit for cabin baggage is 36X23X56 cm inclusive of wheels, straps, and handles. An additional item like a laptop bag or a handbag or personal bag can also be carried on board.

Online web check-in: Kulula Airlines Web Check-in facility is available for all of its flights wherein you can print your boarding pass from your computer. This provides the ease of dropping your baggage at the Baggage Drop Counter at the airport and speeds up the process of check-in. The web check-in opens one day before the scheduled departure time of the flight and closes two hours before the departure of the flight.

Airport Check-in: Kulula Airlines Check-in facility at the airport opens 90 minutes prior to the scheduled departure time of the flight and closes 45 minutes before departure. Passengers can drop the baggage and get the boarding pass from the counter.

Self-service check-in: The self-service machine or kiosks are also placed at the airports for passengers who would like to avoid long queues. The passengers can take the print of the boarding pass from the machine using the booking reference number.

Kulula Airline domestic flights provide affordable and quality services to the following destinations:

• Johannesburg
• Lanseria
• Durbs
• George
• Cape Town
• Port Elizabeth
• East London

The international flights of Kulula Airlines cover the following destinations:

• Victoria Falls, Zimbabwe
• Windhoek, Namibia
• Nairobi, Kenya
• Livingstone, Zambia
• Plaine Magnien, Mauritius
• Harare, Zimbabwe

The Kulula Airlines fleet consists of the following 11 aircraft as per the December report of 2017.

• 2 Aircraft of Boeing 737-400 with a maximum seating capacity of 162 passengers.
• 9 Aircraft of Boeing 737-800 with a maximum seating capacity of 186 (Model 1) and 189(Model 2) passengers.

Kulula Airlines was established in July 2001 with its headquarters at Gauteng in South Africa. The airline is headed by Erik Venter and serves as a trading name of Comair. The airline is relatively new in the aviation industry but has displayed regular expansions in its operations and has therefore gained popularity.

The frequent flyer programme of Kulula Airlines called Avios credits its loyal customers with attractive offers and deals in the form of cash benefits on tickets, lounge facilities at airports and enhanced in-flight services for a comfortable travel experience.

Kulula Airlines has been in the aviation sector for only 17 years but has made a mark in the industry with its top-quality service and management. It has won accolades and honours in the form of awards from various renowned agencies in a very short time. Following is a list of all the awards Kulula Airlines has received over the years:

• The Best Domestic Airline Award by the Airport Company of South Africa (ACSA)- 2003
• International Skytrax Award for Best Low-Cost Airline in Africa- 2007
• Gold Loerie Award for their credit card campaign -2007
• Best Low-Cost Airline at George and PE airports at the fifth annual Feather Awards-2008
• 2nd prize in the Sunday Times"Top Brands" survey- 2009
• Bronze Loerie Award for Kulula Connect Radio Campaign – 2009
• Second prize in the Orange Index Awards for Excellent Customer Service – 2009
• Best Low-Cost Airline at the Airline Excellence Awards – 2014
• Best Airline Award at the 2015 Business Traveller Awards – 2015
• Best Low-Cost Airline by AirlineRatings.com – 2015
• Best Low-Cost Airline in Africa in the 2016 Skytrax World Airline Awards - 2016
• Best African Low-Cost Airline at the Business Traveller Africa Awards - 2016
• Best Low-Cost Airline by AirlineRatings.com - 2016

Kulula Airlines customer care number is 0861 58 58 52

For passenger from outside South Africa, the contact number is +27 11 921 0500

Email: feedback@kulula.com

Kulula Airlines Office Address:

Cnr. 1 Marignane Drive and Atlas Road,

Bonaero Park,

1619

South Africa.