Firefly Airlines commenced its operations on 3^rd April 2007, it is a wholly-owned subsidiary of Malaysia Airlines. Operating out of the Penang and Subang hubs, Firefly Airlines provides connections to various destinations within Malaysia, Southern Thailand, Singapore and Indonesia.

Firefly Airline Baggage policy

Hand baggage policy - Firefly Airline baggage policy allows each passenger to carry only one piece of hand-baggage. Firefly Airline baggage weight is limited to 7kg and should be no bigger than 56cm x 36cm x 23cm. The hand-baggage should fit under the seat in front of you or in the overhead compartment. Beside one hand-baggage, flyers are also allowed to carry one personal item such as:

• Pocketbook/Purse
• Briefcase
• Overcoat or blanket
• Electronic equipment such as laptop, iPad or camera.
• Walking stick, crutches, prosthetic devices or anything on which the passenger is dependent.
• A pair of binoculars or a small camera.
• Baby food
• Reading material

checked baggage policy - For domestic flights: Firefly airlines don’t have any limits for check-in baggage size. However, there are limitations on baggage weight allowed for checked-in baggage. Flyers are allowed to check-in 20 kg of baggage for free. If the Flyers want to carry baggage with weight more than 20 kg, then they have to pay a fee of 60 MYR, 150 MYR and 225 MYR for an additional 5kg, 10kg and 15kg respectively.

For International flights: For international flights, flyers are allowed to carry 20 kg of luggage for free checked baggage. If the Flyers want to carry baggage with weight more than 20 kg, then they have to pay a fee of 80 MYR, 160 MYR and 240 MYR for an additional 5kg, 10kg and 15kg respectively.

• Web check-in: The Firefly Airline web check-in option allows its flyers to check-in for flights as early as 14 days before the scheduled flight departure. This number, however, comes cascading down for codeshare flights, for which you are allowed to check-in only 24 hours prior to departure.

Web Check-in service is not available for following people:

• Mobile check-in: Firefly Airline check-in can be done through mobile as well.
• Kiosk check-in: Travellers can also check-in for their flights at the airport self-service kiosk prior to the scheduled departure time and print the boarding pass.
• Counter check-in: The passengers’ can also check-in at the airport check-in counters. Firefly check-in counter at the airport opens one and a half hour before the scheduled flight departure and closes half an hour before the flight departure time.

Firefly Airline domestic routes

Firefly mostly serves domestic flights within Malaysia. The Sultan Abdul Aziz Shah Airport in Subang and Penang International Airport in Penang are the Hubs of Firefly airline. Senai International Airport in Johar Bahru and Sultan Ismail Petra Airport in Kota Bharu are its secondary hubs. Other destinations within Malaysia, for Firefly Airline, are Sultan Abdul Halim Airport in Alor Setar, Sultan Azlan Shah Airport in Ipoh, Sultan Mahmud Airport in Kuala Terengganu, Sultan Haji Ahmad Shah Airport in Kuantan and Langkawi International Airport in Langkawi.

Firefly Airline International routes

Firefly Airline flies to only 3 international destinations in Indonesia, Singapore and Thailand. Sultan Iskandar Muda International Airport in Banda Aceh, Singapore Changi Airport in Singapore and Phuket International Airport in Phuket are the only 3 international destinations for this Airline.

ATR 72-500- 12 Airline- Total number of seats is 72

ATR 72-600- 1 Airline- Total number of seats is 72

Firefly Airline is a full service providing point-to-point carrier and a complete subordinate of Malaysia Airlines. The airline’s first flight took off on 3 April 2007. The flight flew from Penang to Kota Bharu. It is the first community airline in Malaysia. In July 2008, its, then current fleet was replaced with environment-friendly aircraft. Firefly airline’s airline code is FFM.

• Best Value Airline of the Year award in the Commercial Air Transportation category at the 2010 Frost & Sullivan Asia Pacific Aerospace & Defence Awards.
• Putra Most Promising Brand of the Year, 2012.

Principal Office

Lot R-01, 3rd Floor, CITTA Mall,

No: 1, Jalan PJU 1A/48,

Ara Damansara,

47301 Petaling Jaya, Selangor, Malaysia.

Firefly Airlines customer care number:

General Hotline:

+603 7845 4543

Operating Hours: Daily 8.00am - 9.00pm