Buses are one of the most widely used transportation in India, owing to its connectivity and affordability. While for flights and trains, travellers have to plan their trip in advance to get the best fares, buses give one the privilege of booking their trip at the very last moment.
Paytm Travel has revolutionised the bus travel industry over the years – with a goal to empower millions of travellers who choose us as their preferred travel partner. Continuing our efforts to create a hassle-free travel experience, we have been insistent about maintaining high standards of customer service – not only do we offer round-the-clock customer support, we also ensure that our operators, service providers and partners believe in our vision of ‘providing quality service’ as the utmost priority.
Being one of the largest travel platforms in the country, our aim is to not only ensure seamless, instant booking but also a delightful journey. Owing to the nature of the Bus Travel Sector – there are certain challenges that add to the inconvenience faced by travellers, at times – most common of them being last-minute cancellation by the operators, delay, lack of cleanliness, etc. With an aim to enrich customer experience and have only the best partners onboard, we have disabled about 1000+ operators across different routes. The filtering was done based on the feedback given by our customers and the Net Promoter Score of the operators (NPS Score).
This move has led to consistent improvement in customer satisfaction, as all our partners are now the best in the industry. To stay ahead of the curve, we are working aggressively towards our ambition to bring the fragmented bus travel sector at par with air travel or Railways. Our service is continually evolving to ensure that bus travel becomes synonymous with convenience, and is not only seen as an affordable travel option.
We believe in putting our ‘customers first’. In case you need any assistance regarding bus ticket booking or cancellation, please reach out to our dedicated 24/7 Customer Care Team at 9555123123.
So, for unparalleled bus travel experience, #PaytmKaro
