TDR is usually filed when passengers have booked train tickets but failed to board the train on time. With Indian Railways constantly enhancing the train travel experience, filing a TDR is way simple now.
Here are reasons for TDR filing and the process to claim a refund:
1. Train cancelled by the Railways
If the train is cancelled by the Railways, the full amount is automatically credited to your account.
Document to be presented – No document needed. The refund is processed automatically.
Expected refund – 100% refund
2. Train is running late for more than 3 hours
If you are unable to take the journey, you are eligible for full refund. However, to avail full refund, TDR should be filed before the actual departure of the train.
Document to be presented – Tickets booked and deposit receipt
Expected refund – 100% refund
3. AC failure
If the AC is not working, TDR should be filed within 20 hours of arrival of train at the passenger’s destination.
Document to be presented – The original certificate issued by the TTE acknowledging AC failure. It should be sent by post to IRCTC.
Expected refund – Refund of difference of fare for the distance the AC wasn’t functioning.
4. Passenger did not travel due to ticket in RAC
To avail refund for RAC or waitlisted ticket, TDR should be filed at least three hours ahead of the train’s departure.
Document to be presented – Tickets booked
Expected refund – Full refund after deducting clerical charges
5. Passenger did not travel
This option is useful for passengers, who are unable to cancel their ticket before chart preparation. However, to avail the refund, TDR should be filed at least 72 hours ahead of departure.
Document to be presented – Tickets booked
Expected refund – 50 – 75% refund
6. Proper coach is not attached
If the passenger had to travel in a lower class or the allotted coach wasn’t available, TDR must be filed within two days of the date of issue of the train, at the boarding destination.
Document to be presented – The original certificate (GC/EFT) issued by the ticket checking staff to be sent through post to IRCTC.
Expected refund – Difference in fare between the amount paid and the fare of the class travelled in.
Other cases when TDR should be filed up to 72 hours of arrival at the boarding destination, are:
- Wrongly charged by TTE
- Party partially confirmed/waitlisted
- Train terminated short of destination
In most of the cases, you need to send the the original certificate (GC/EFT) issued by the ticket checking staff, to IRCTC through post.
For any query or assistance required, please call on our 24×7 helpline 120 4880880.
