We have a good news for all frequent flyers. Now, Paytm has waived off cancellation-handling fee for flight tickets bookings. Customers cancelling flight tickets booked on Paytm will only be charged a cancellation fee from their respective airline and no additional handling or processing fee will be levied.
Most online travel sites in India charge a cancellation-handling fee when a customer requests ticket cancellation. This fee is typically charged on a per passenger basis and is applicable even if cancellation is requested several weeks ahead of the travel date.
“This is a first-of-its-kind initiative among the leading online travel sites in India. We believe in having policies that enable us to protect the best interests of our customers and zero cancellation-handling fee is just another step in this direction,” says Abhishek Rajan, Vice President, Paytm.
Once cancellation is done, the refund amount is credited back instantly to your Paytm wallet. In case you have booked the ticket using a debit/credit card, the amount is credited back to your account within 7 days. However, you get your refund only if your ticket is refundable. No refund is done on non-refundable tickets.
Paytm is the first horizontal major to enter into Travel business, a domain that has hitherto been dominated by vertical players. In recent months, Paytm has witnessed exponential growth in travel with more than 10 million tickets sold in FY 2017. This year, our main aim, at Paytm, is to be the country’s largest destination for all travel booking needs.
Call on our 24/7 helpline number 7053111905, for any assistance regarding cancellation and refunds.
