Terms and conditions
Paytm is only bus ticket agent. We do not operate bus services of our own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, we have tied up with many bus operators. Paytm advice customers to choose bus operators they are aware of and whose service they are comfortable with.
Paytm is responsible for
- Issuing a valid ticket(a ticket that will be accepted by the bus operator) for their network of bus operators.
- Providing refund and support in the event of cancellation
- Providing customer support and information in case of any delays/inconvenience
Paytm is not responsible for
- The bus operators bus not departing/reaching on time
- The bus operators employees being rude
- The bus operators seats not being up to the customers expectation
- The bus operator canceling the trip due to unavoidable reasons